Account Management

• I'm unable to access my account. How can I log in?
• How do I reset my password?
• I did not receive a confirmation email. How do I know if my order was successful?
• How do I unsubscribe from emails?

Website Issues

• Why am I not getting free shipping?
• The pricing of a product is different on your website to what is advertised.
• I am unable to locate a product. How can I find it?

Coupon Code Issues

• The coupon code expired, can I still use it?
• Why am I being charged shipping? My order was over the free shipping limit.
• I did not receive my discount. Can you help?

Payment Issues

• I am having trouble processing my payment via AfterPay/PayPal/ZipPay. Can you help?
• My credit / debit card payment is not processing. What can I do?