Our Change of Mind Policy is designed to give you more options and flexibility when it comes to our products, on top of your statutory rights and any other warranties provided by the supplier or manufacturer.
If, for any reason, you are not satisfied with your purchase, we are happy to offer you a refund for online purchases or an exchange or store credit for in-store purchases, provided that you meet the following conditions:
- For online purchases, you can initiate a return within 30 days from the date of delivery.
- For in-store purchases, you have 14 days from the date of purchase to return the item.
- Goods are "as new" and in re-sellable condition
- You can provide a satisfactory proof of purchase (such as the invoice, register receipt or bank statement)
- The product is not an ‘Excluded Product’ (as described below):
-
- Gift cards or vouchers;
- Sale items purchased in-store;
- Clearance items and Products sold as ‘seconds’;
- Made-to-order, personalised or monogrammed items (including The Custom Chef Personalised Products);
- Items that have an accompanying tag that states ‘no change of mind’;
- Repaired or replacement products provided under this policy; and
- Mattresses, bath mats, quilts, underblankets, pillows and toppers (for health and hygiene reasons).
We reserve the right to reject any returns that do not meet the above requirements. Our decision to provide an exchange or in-store credit, in accordance with the conditions mentioned above, will be made at our discretion.
For Online Returns, please contact us and obtain a Return Authorisation (RA) Number. Without a RA Number, your return may be rejected.
Change of mind returns will incur a flat rate shipping fee of $14.95 per parcel (max 25kgs) within Australia. Once you have obtained a RA number from our team, please complete this form to obtain a returns label.
Once this has been completed, print out the label, attach to your parcel, and return to your local Australia Post outlet.
The refund will only be processed after the goods have been inspected by our warehouse team and found to be in re-sellable condition.