In-Store:
Yes, you can return your gift to store - provided you meet all of the following requirements:
- The return takes place within 14 days of purchase
- Goods are "as new" and in re-sellable condition
- You are able to provide a bank statement or receipt as proof of purchase
- The product is not an ‘Excluded Product’ (as described below):
- Gift cards or vouchers;
- Sale items purchased in-store;
- Clearance items and Products sold as ‘seconds’;
- Made-to-order, personalised or monogrammed items (including The Custom Chef Personalised Products);
- Items that have an accompanying tag that states ‘no change of mind’;
- Repaired or replacement products provided under this policy; and
- Mattresses, bath mats, quilts, underblankets, pillows and toppers (for health and hygiene reasons).
If you have met the above requirements you will be offered an exchange or a Gift Card.
Online:
You have 30 days from the date of purchase to return an item. You must first contact us via this form and obtain a Return Authorisation (RA) Number. Without a RA Number, your return may be rejected.
Please note - we do not cover the cost of delivery where products are being returned due to change of mind.
You must meet the following requirements:
- You are able to provide a bank statement or receipt as proof of purchase
- Goods are "as new" and in re-sellable condition
- You have obtained an Return Authorisation Number
- Goods are returned within 30 days
- The product is not an ‘Excluded Product’ (as described above):
The refund will only be processed after the goods have been inspected by our warehouse team and found to be in re-sellable condition.