There are a few possible reasons why your Gift Card might not be working as expected.
Your Gift Card is expired:
The expiration date on your Gift Card is usually set to be 3 years from the date of issue. Once this date has passed, then unfortunately your card is no longer valid.
Your Gift Card is not yet activated:
If you received an online Gift Voucher via email, it's possible that the card hasn't been activated yet. Please wait 24hrs and try again.
Your Gift Card has been redeemed:
If you've already used the funds on your Gift Card during the checkout process, the card won't be valid for any further purchases.
If you encounter any difficulties with your Gift Card, please contact our Customer Service team using the following information:
- Gift Card Number:
- Expiry Date:
- Amount:
- Screenshots of any issues encountered, if applicable.
Once our Customer Service team receives the above information, they will reach out to you to find a solution.