Sometimes your orders may be divided into separate parcels to ensure the safe delivery of items.
To check if your order has been split into multiple parcels, you can use your Australia Post tracking number and track your order.
If your order has been sent in multiple parcels, you will be able to view the tracking information for each parcel using the dropdown box or arrows:
If you have only received part of your order and there is no mention of another parcel, please get in touch with us. You can contact us by clicking here. Please provide us with the following information:
- Order Number:
- Items received:
- Items still missing:
Once our Customer Service team has received the above information, they will get in touch with you to organise a solution.