We understand how frustrating it can be to experience a delay in receiving your parcel. If your tracking information indicates that your parcel has been delivered, but you have not yet received it, please follow these steps to resolve the issue:
Contact Australia Post
If your parcel is marked as delivered but hasn't arrived, the first step is to contact Australia Post to file an official enquiry. They may ask you to verify the below to assist in locating your parcel.
Check Around Your Property
Safe or Hidden Spots: Check if the parcel was left in a safe or hidden spot around your property.
Mailboxes and Other Locations: Look under or behind objects, or inside your mailbox, as parcels are sometimes placed there for added protection.
Confirm with Others
Ensure that no one else at your address, such as a family member or neighbor, has accepted the parcel on your behalf.
To start an enquiry with Australia Post, please click here to visit their official page.
Contact Us if Declared Lost
If Australia Post declares your item lost, please contact us through this link and provide the following information:
- Your Order Number
- Items you have received, if any
- Items still missing
- Any communication with Australia Post regarding the lost item
Once our Customer Service team receives this information, they will contact you to discuss details and arrange a solution.